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The following sets forth the terms and conditions under which TCD, LLC will perform services on your vehicle.
BEST EFFORT BASIS: Our services are provided on a best effort basis- we will not be held responsible in the event that we are unable to clean remove stains, or otherwise restore any surface, fabric or condition on your vehicle. All services listed in our marketing material are for reference only, and do not necessarily represent a guarantee that the service performed on your vehicle will always be successful depending upon the condition of your vehicle or upon a special extenuating circumstance.
INCIDENTAL DAMAGE: We are not responsible for any incidental damage that may occur while your vehicle is in our possession, including but not limited to any damage related to pre-existing conditions (tears, scratches, dents, stains, odors, etc) damage to automated windshield wiper sytems, wiper blades, rear window wipers, loose interior trim or exterior molding, exterior mirrors, trailer hitch caps, roof racks, power antennas ,aftermarket radios, aftermarket accessories (bug shields, sun visors) magnetic signage, running boards, hood ornaments, or alloy, chrome or mag wheels, headlights, rear lamps, or reflectors. We are responsible for any damage in the course of driving your vehicle so long as the damage did not involve a prior condition.
ADDITIONAL CHARGES: In the course of rendering services on your vehicle, we may uncover conditions or circumstances that require additional effort or time, and therefore you may incur additional cost to properly complete your vehicle service. We will make every reasonable effort to notify you in advance of completing the service, however in the event we are unable to contact you for any reason out of our control, we reserve the right to charge our published hourly rate to complete the work and maintain circulation of our work in process inventory.
POSSESSIONS LEFT IN THE VEHICLE: Our policy is to gather all of the vehicle owners belongings that are left in the vehicle and place them in a bag to be provided to the customer when their vehicle service is complete. Our staff is also trained to remove any loose change from the console area and place it in a plastic bag to facilitate cleaning. We are not responsible for any belongings that may be lost or otherwise disposed of in the course of cleaning your vehicle. We strongly recommend that each customer remove any belongings they consider to be of value before leaving the vehicle with us.
ENGINE DAMAGE DISCLAIMER: Certain detailing services include cleaning of the engine compartment and components. TCD is not responsible for any damage resulting from this service, temporary or otherwise, that may result from water interfering with engine function.
WET SANDING: Certain detailing services include wet sanding to remove deep scratches in the vehicle’s clear coat finish. TCD is not responsible for any damage that may result to the painted surface should the sanding process penetrate the clear coat and damage the paint finish.
LIMIT OF LIABILITY: TCD entire liability for providing services is limited to the invoice amount for the service we provide, except for any damages that result from collision that take place while the vehicle is in our possession.
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